FAQ/SHIPPING

FAQ’S

 

HOURS OF OPERATION

Monday – Friday

11am-5pm EST

LOCATION

The Engraved Bottle lives solely on the internet, though you may visit our sister store, Bottles Fine Wine, for a selection of pre-engraved items. Bottles is located at 141 Pitman Street, Providence RI 02906. www.bottlesfinewine.com.

 

ORDERING

 

I would like to engrave a bottle that isn’t listed on your site. Can you do that for me?

Unfortunately, we can only engrave items that are listed on our Inventory PDF. Please note this inventory is subject to change at any time.

I would like to engrave a decanter that has been in my family for generations. Can you do that for me?

Unfortunately, we are unable to engrave items that are brought into our facility.

Can you engrave a photograph onto a bottle?

Unfortunately, no. Our engraving machine works best with extremely succinct line art. We cannot engrave anything with a gradient or “fade.” For example: We cannot engrave a photograph, but we could engrave a silhouette.

Can you design a custom logo for me?

No. But, we do have contacts for graphic designers that may be willing to take on your project. Contact engraving@bottlesfinewine.com with your request.

Can you make my engraving pink / blue / orange etc?

At this time, we use only silver, gold, and “frosted.”

Can you engrave my own artwork or logo?

Yes. Please submit your image as a black on transparent vector file saved as an .eps or .ai file, or as high of a resolution black and white .jpg as you can manage. Each and every piece of custom artwork we engrave must first be edited and adjusted to the specifications of our engraving machine, which takes time and a skilled touch. There is a one-time set-up fee of $50 per logo.

Can you come to my office party and engrave items on the spot for guests?

Nope. Our engraving machine is very large, expensive, and full of glass shards and laser beams. It stays put. But we can ship engraved items to you! Or, your company can pre-pay the logo set-up fee, and have your employees reach out to us to purchase items with your imagery on it.

What should I engrave on my bottle?

Here are a few suggestions:

BIRTHDAY :

Happy Birthday Carol!

Cheers to 75 Years Vintage 1940

BIRTHDAY WISHES:

Ann Lively

Congratulations!

25 Years at Acme Vault

ANY OCCASION: 

Tim-

You’re my favorite.

So, here’s your favorite.

BIRTH ANNOUNCEMENT: 

William John Smith

March 6, 2014

9lbs 7oz

THE BIG 21: 

You’re finally 21!

Have one on me.

Cheers! Love, Dad

SHIPPING

 

We ship via FedEx. Standard shipping time is 10-12 business days (overnight and express options are available) after 3-5 days of engraving time. You pay shipping and packaging. Pricing depends on shipment size and your location. To receive alcohol, Federal law requires a person 21+ to show a valid ID and give a signature upon receipt of the package. Rush orders may be available upon request and at the discretion of Master Engraver. All rush orders must be placed before noon for same day shipping.

How long does it take to get my order?

Once we confirm your payment, our normal turnaround time is 7-10 business days, including shipping time. Rush orders and expedited shipping may be available upon your request. Please contact engraving@bottlesfinewine.com for more information.

What shipping provider do you use?

We ship exclusively via FedEx.

How much time does shipping normally take?

Our standard shipping method is FedEx Ground. Once shipped, you can expect to receive your package in…

— New England: 1-3 business days.

— Southeast: 1-4 business days.

— Midwest: 3-5 business days.

— West Coast: 5 business days.

Can I have my order delivered on a specific date?

Unfortunately, we cannot make such arrangements. However, we can be sure to have your package delivered before or after a date, we just cannot guarantee that it will arrive on a specific day.

Can I change my shipping address after placing my order?

If your item has not yet shipped, you may change your shipping address free of charge. If your item has already shipped and needs to be rerouted, you may be subject to additional shipping charges.

What are your shipping rates?

Our shipping charges are calculated based on weight, destination and shipping method. Average Ground shipments typically range anywhere from $15 – $25. Custom shipping quotes will be provided for every order.

I’m not sure I’ll be home to sign for the package. What do I do?

We cannot specify the exact date your package will arrive. To ensure delivery, please use a shipping address where an adult will be available at all times. For example, a business with front desk staff, an apartment building with a concierge, your retired parents’ or grandparents’ house. You may also choose to have your item shipped to a FedEx facility nearby your location, and you can pick it up at your convenience.

How are your products packaged?

We do everything in our power to assure that your package arrives safely at its destination. All of our packages are approved by FedEx and fully insured. Once engraved, your bottle is put into an inflatable sleeve and packed into a sturdy cardboard box with packing peanuts. We do not include a receipt in the package for gift orders, but we do include your gift note inside the inflatable with the gift bottle. Due to shipping laws, we cannot ship the Dom Perignon and Johnnie Walker Blue bottles inside their fancy gift boxes. However we do include the gift boxes alongside the bottles in your shipment.

Can I pick up my order at your sister store Bottles Fine Wine?

Yes! Please select “Rhode Island” and “In-Store Pickup” on your order form. Once your order is placed and payment confirmed, your order will be completed within 10-12 business days days and you will be notified via e-mail when the order is ready for pickup.

What happens if the bottle I choose is out of stock?

We will notify you via e-mail with alternatives, or information on when it will next become available. You are welcome to wait for the product you’ve requested, replace it with a different item, or remove it from the order. We will always provide an updated quote for your approval before processing your payment.

Can I add an item to my existing order?

Yes! Please contactengraving@bottlesfinewine.com with the item, quantity, engraving message, font and color you would like. We will always provide an updated quote for your approval before processing your payment.

What payment methods do you accept?

We accept Visa, Mastercard, Discover and American Express. Please contact engraving@bottlesfinewine.com for payment inquiries regarding corporate orders.

TERMS & CONDTIONS

 

ORDERING

 

 All orders are non-refundable due to the customization of your item. Please review the details of your order with great care before calling to submit payment.

SHIPPING

 

When submitting your shipping address, you must include the floor, suite or apartment number, if applicable. You must also include the phone number and e-mail address of the recipient. If your address is a business, you must include the company name and recipient name. If any of these details are omitted from your order, we cannot guarantee the timely delivery of your package, and your order may be subject to additional shipping fees.

An adult signature is required for all packages, except glassware purchases.

 If there is not an adult to sign for the package, and three unsuccessful delivery attempts have been made at the recipient’s address, the package will be sent to a local holding facility for 5 business days. At this time your recipient (if we have their phone number) will be notified by FedEx to pick up their package. If your recipient does not pick up their package, it will be sent back to us and you will be notified when it arrives at our office. If you want your order reshipped, we will contact you to process the additional payment for two-way shipping charges.

At this time, we are unable to ship to the following states due to State and Federal Laws:

Alabama, Arkansas, Delaware, Kentucky, Mississippi, Montana, New Hampshire, North Dakota, Oklahoma, Pennsylvania, South Dakota, Utah and Vermont. If you would like to place a glassware order for the aforementioned states, contact engraving@bottlesfinewine.com for more information.

We do not ship on weekends or government holidays, or in the event of inclement weather.

If you receive a “Shipping Confirmation” email from us after 5PM EST or on a weekend or holiday, it means we have processed and packed your order, but FedEx will ship it on the next business day.

 Residential orders are eligible for Saturday deliveries at the convenience of the FedEx driver.

Please notify your gift recipient of your package, to ensure they are present to sign for the box. If you do not provide their contact information for automated tracking updates from FedEx, you assume responsibility for the cost to reship the package to its destination if the package is returned to us.

RETURN POLICY

 

We will only accept returns if an item arrives damaged, if we send you an incorrect item, if we make an engraving error, or if the item is spoiled.

Proof of damage or the incorrect item is required from the customer and/or FedEx in order to refund your order.

We engrave exactly the message you provide to us, so please review your order with great care to correct any misspellings, grammar, names and dates, before calling to submit payment. Proof of a mis-engraving is required from the customer in order to refund your order.

If you suspect the product is spoiled, please put the cork back in, tape it closed and return the bottle to us with the wine or spirit still in it. We cannot accept returns of spoiled product unless the product is still in the bottle.